It is important that there is someone at the delivery address to accept and sign for the delivery. All deliveries will be booked with you 2 to 3 days prior to the delivery date. In order to keep our delivery costs as low as possible, enabling us to subside the delivery cost for our customers, we will only attempt to deliver the product once. If there is no one at the delivery address to accept the order at the prearranged time we will charge an additional fee for a second delivery.
Please note that our insurance policy only covers us for delivery to your door, and does not extend to moving the goods to any other parts of the property. As a result, although our friendly drivers will be of assistance wherever possible, we cannot be held responsible for any damage caused. All deliveries are one-man deliveries, so please be aware that the driver may require assistance if access is difficult.
Obviously you the customer recognise that we do rely on outside courier services to deliver your product and hence perform part of the contract we have with you. We monitor the performance of our couriers continuously and in the vast majority of cases our products are received in a timely manner. In the small number of cases where due to circumstances beyond our control our products are not delivered on time, as soon as we learn of this, we will do our utmost to make sure the product is delivered to our customer as soon as possible however we will not be liable for late deliveries.
Please call for charges if they are not clear on the product your are interested in purchasing.