Terms and Conditions

Please read these terms and conditions carefully and print and keep a copy for your reference.

This website is owned and operated by Sirius international Ltd.

Our Policy

At Sirius international it has always been our policy to treat customers in exactly the same way we like to be treated ourselves. We’ve tried to keep our terms and conditions as brief and readable as possible whilst at the same time making sure, we give you all the information you require, and that we comply with the relevant legislation (EC Distance Selling Directive). You should note that your statutory rights under the current consumer protection laws are not affected (more probably enhanced).

Making a contract with us

When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order. Once we have checked the price and availability of the goods, we will e-mail you again to confirm that we accept your order, and that a contract has been made between us. In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this and you will not receive an e-mail confirming acceptance of your order, in this case there will be no contract between us and we will refund you in full any money you have sent to us or cancel any authorisation we have taken on your credit card.

How to place an order

To place an order on our website you need to go through the following steps:

1. Browse through our products and find the product(s) you want to buy.

2. Add the products to you shopping basket.

3. From the shopping cart click to checkout.

4. Fill in your details including name and billing address.

5. Select your shipping requirements.

6. Select your payment method.

7. Pay.

8. You will receive an email from us confirming we have received your order.

Supply

We will supply you with the products you’ve ordered as they are described on this website. We work closely with our products manufacturers and suppliers and order our products from them as soon as we receive your order. Part of the reason we are able to offer such low prices is that we don’t keep a large inventory ourselves so we don’t have the extra costs associated with this which would inevitably lead to higher prices for our customers. In most cases our products are delivered to our customers within 14 days of our receiving an order. We make every attempt to keep the website up-to-date with any changes in the specifications of any products however the manufacturers to reserve the right to make changes to the specifications of any product without prior notice. If this is the case with a product you have ordered you will always be informed of this fact and offer you a full refund. We also make every effort to keep our website up-to-date with the latest stock situation at our suppliers so that we can supply any products ordered quickly to our customers. If for any reason we are unable to fulfil any order in less than 30 days we will contact you and offer you a full refund.

Our Products

The majority of our products are handcrafted and as a consequence sizes may vary slightly, therefore the sizes given on this site should be used as a guide only.

Delivery

It is important that there is someone at the delivery address to accept and sign for the delivery. All deliveries will be booked with you 2 to 3 days prior to the delivery date. In order to keep our delivery costs as low as possible, enabling us to subside the delivery cost for our customers, we will only attempt to deliver the product once. If there is no one at the delivery address to accept the order at the prearranged time we will charge an additional fee for a second delivery.

Please note that our insurance policy only covers us for delivery to your door, and does not extend to moving the goods to any other parts of the property. As a result, although our friendly drivers will be of assistance wherever possible, we cannot be held responsible for any damage caused. All deliveries are one-man deliveries, so please be aware that the driver may require assistance if access is difficult.

Obviously you the customer recognise that we do rely on outside courier services to deliver your product and hence perform part of the contract we have with you. We monitor the performance of our couriers continuously and in the vast majority of cases our products are received in a timely manner. In the small number of cases where due to circumstances beyond our control our products are not delivered on time, as soon as we learn of this, we will do our utmost to make sure the product is delivered to our customer as soon as possible however we will not be liable for late deliveries.

Delivery Costs

Please call for charges if they are not clear on the product your are interested in purchasing.

Returns / Cancellation of order (7 day cooling off period)

You can cancel your order at any point up to 7 days after your items have been delivered and receive a refund. Please call or email us as soon as you decide to cancel. We can only give you a full refund when you return the items to us and that they received in ‘as new’ condition .

Damages

The vast majority of damages happen during transit so it’s important that you check that all packaging and wrappings are intact and undamaged when the item is being delivered. If there is major damage to wrappings, which you think is likely to have damaged the item inside, our Galvanised Steel products are delivered unwrapped due to the size, any damage can easily be spotted if any of the panels or goods are damaged then refuse to accept the item from the courier please make sure you note any damage on the form and state “Damaged returned to sender”. Please let us know as soon as possible of you have refused to accept any item so that we can make arrangements to remedy the situation as soon as possible.

Refunds

All refunds will be paid to customers no later than 30 days after we have agreed the refund. If the customer has paid using a credit card, the refund will be paid back to the credit card. Any refunds relating to payments made through Bank transfer will be refunded via Bank transfer.

Complaints Procedure

If you have a complaint please call, email or write to us and we’ll do our best to resolve the issue for you.

Payment

We accept payment in using the following methods: Cheque, BACs

– Paypal (Mastercard, Maestro, Visa, Visa debit, American Express, Switch, Solo and Direct Debit).

Data & Privacy

Our Privacy Policy

At Sirius we take privacy seriously and always do our utmost to protect any data we gather from customers. We only collect data we regard as important so that we can carry out our services for our customers to the highest possible standards.

What types of information do we collect from customers?

The types of information we collect from customers include:

Names
Address details
Phone numbers
Email addresses
Details we need to take payments
How do we use this information?

We use the information we have gathered to provide our customers with our services. From time to time we also use the information we have gathered to keep our customers up-to-date with our latest offers. If you wish to opt out of any marketing communications please let us know using the contact details on this website.

Do we share this information?

No we do not share the information we collect from customers with any third parties.

How do we store this information?

Some of the information we collect, for example payment card details are not stored and are securely disposed of once they have been used. Other data, which we do store for longer, such as customer name and address details, are stored on paper in a filing cabinet in our office and digitally on our office computers. Our office is secure and we take every reasonable precaution to ensure our customer’s data is safe.

How long do we keep information?

The length of time we keep any information we gather depends on the type of information and whether we need to keep it to provide a high quality service. Some data such as payment card details is only kept until it has been used to take the agreed payment, at which time it is securely disposed of. Information such as customer names and addresses, which we need to keep so that we can provide ongoing support for our customers is kept until we no longer feel the information is required.

How do we dispose of information we have gathered?

We always dispose of all data securely. All paper documents are shredded before being disposed of. Our digital data is always destroyed before computers are disposed of.

Privacy and our website

The use of Cookies

In order to enable us to provide you with a personalised browsing experience, this site uses cookie information collection technology. Cookies are small pieces of information that are issued to your computer when you enter a website. Cookies are stored by your browser on your computer’s hard drive, and they can be used for a wide range of purposes, such as identifying your computer’s previous visits to this website, to ascertain the most popular features of this website and to show you relevant advertising as you browse the internet.

Why Do We Use Cookies?

Like many other websites, this website uses cookies as they enable us to identify your computer when you visit this website. We also use cookies to develop a clearer picture of which parts of this website are the most popular to its visitors, and your preferences.

In addition we use cookies to participate in Google Adword’s remarketing program, which enables Google, and Google’s partner sites to show you relevant advertising as you browse the internet based on the websites you have visited in the past.

You are not obliged to accept cookies and you may amend your browser’s settings to prevent it from accepting cookies. You can also opt out of Google’s remarketing cookies by visiting this page:

https://www.google.com/ads/preferences/

If you have any questions or comments regarding our privacy policy please feel free to contact us with the details on our:

contact page

Law and Jurisdiction

Any contract for your purchase from Sirius International Ltd is governed by and is to be interpreted under English law; you agree that such contract will be subject to the non-exclusive jurisdiction of the English courts.

Changes to these terms

These terms were last changed on 19th May 2010. If we change the terms we will keep a copy of these terms on our website that you can access via the link below, so that you access them at a later date. These terms apply to your order. We may change our term and conditions at any time, so please do not assume that the same terms will apply to future orders.

Final Note

Our aim is to serve our customers in a fair and honest way and supply them with good furniture at excellent prices. If you have any concerns regarding our privacy, security, complaints, delivery policy or anything else contained within this agreement please contact us at the address below.

Tel: 01270 842650

Email: info@animalpensandpanels.co.uk